MEN AND WOMENS RETRO MOD AND INDIE CLOTHING

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Delivery Information

Free International Delivery

 

 

UK Delivery Services & Info

EU Delivery Services & Info

ROW Delivery Services & Info

Free Delivery T&C's

Delivery & Customs FAQ 

 


UK Delivery Services & Info

 

UK Delivery

Delivery Time Guidelines:

 

Standard UK Delivery:

  • Typically within 2 - 4 working days, but please allow up to 15 working days.
  • Free for orders over £75.00 or £3.50 for orders under £75.00
  • Fully tracked and signed for
  • Delivery via Royal Mail Tracked or DPD courier. 

UK Mainland Express Delivery:

  • Next Working day to most UK addresses for £4.95
  • Delivered Monday - Friday (excluding national/bank holidays).
  • 1 hour estimated delivery window emailed/texted to you on day of delivery**
  • Options to change delivery date, leave at pick up shop or leave with neighbour**
  • Fully tracked and signed for
  • Delivery via DPD courier**

* Delivery to off-shore and highlands postcodes will be via Royal Mail and won't have these delivery features available. 

UK Saturday or Sunday Delivery:

  • Choose your delivery day from Saturday or Sunday for £12.00
  • Orders must be placed before 3pm on the preceeding Friday
  • Postcode exclusions apply to Sunday delivery (see checkout page for info)
  • Fully tracked and signed for
  • Delivery via DPD courier or Royal Mail Special Delivery (for offshore/highlands, Saturday only) 

 

* Terms and conditions apply for free delivery offer. See below. 

 


EU Delivery Services & Info

EU Delivery

 

EU Orders

  • Typically delivered within 3 - 20 working days from despatch, depending on destination. 
  • From £10.00 (depending on weight of order) or FREE for orders over £150.00
  • For a delivery rate quote, add the items to your shopping basket and click 'checkout'. Delivery charge will be shown on the checkout page. 
  • Fully tracked and signed for 
  • Delivery via DPD courier or Royal Mail (National postal service) 

 

* Terms and conditions apply for free delivery offer. See below. 

 

 

 

 

 


Rest of World Delivery Services & Info

Rest of World Free Delivery

 

Non-Eu / Rest of World Orders: Typically 7 - 25 working days from despatch.

  • Typically delivered within 7 - 25 working days from despatch, depending on destination. 
  • From £10.00 (depending on weight of order) or FREE for orders over £250.00
  • For a delivery rate quote, add the items to your shopping basket and click 'checkout'. Delivery charge will be shown on the checkout page. 
  • Fully tracked and signed for 
  • Delivery via DPD courier, UPS Courier or Royal Mail (National postal services) 

 

* Terms and conditions apply for free delivery offer. See below. 

 

 

 

 

 


Free Delivery offer T&C's

  • Minimum spend applies 
  • Your order must be to the value of the minimum spend or more (excluding delivery charges) to qualify.
  • If items are returned and your order value works out to be less than the required minimum spend, a standard delivery charge will be deducted from the refund.
  • This offer is subject to change or cancellation without prior notice.

 


Delivery & Customs FAQ's:

 

Can I collect my order from your shop in Malton, North Yorkshire? 

Yes. Please email us before you place your order to arrange this. 


Can I collect my order from your warehouse? 

No, sorry, we do not have any facilities for customers to do this.


Do you deliver to my country? 

We deliver to all countries, worldwide. 


How long does delivery take? 

Please see above for delivery services info. 


How do I know when my order has been despatched? 

You will recieve an email from us when your order has been despatched. You may also receive an email with delivery info and tracking from our carrier (this may not be available in all countries and may depend on local postal service facilities). 


Can I track my order? 

All parcels are sent tracked. Log into your order tracking for your tracking number and carrier company information. DPD and Royal Mail UK orders should receive an email from our carrier with delivery and tracking info too. 


Can I have my order delivered to an address away from my billing address? 

To use full address book facilities, please log in or register for a MyAtomRetro account. Guest checkout orders cannot enter a different delivery address. For fraud prevention reasons, we may need to contact you to verify your identity before sending your order to a delivery address which isn't your registered billing address. 


Can I change my delivery address after I have placed my order? 

Maybe. Please contact us immediately if you need to change your delivery address. If your order has already been despatched and left our warehouse, we might not be able to alter your delivery address. If this is the case, we will need to wait for the parcel to be returned to us and resent at your expense. If the parcel is delivered, we cannot retreive it. It is your responsibility to ensure we have the full and correct delivery details before we despatch your order. 


Why have I been asked for additional identification or information?

We occasionally carry out security checks on orders. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.


Can someone else sign for my delivery?

Yes they can. We accept no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.


Will I have to pay customs and import charges?

All non-EU destination orders may be subject to customs charges. Any customs or import duties are levied once the package reaches its destination country. These charges and any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

Please note that delays can occur in customs and these delays are beyond our control.

If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.


I have been contacted for further information for by country customs department?

Each country will have their own goods import procedures and these can vary across countries. If you have an order stuck in customs, please contact us, quoting your order number and we will help you resolve the matter as fast as possible.


Why has my order been sent in multpile parcels? 

If your order is made up of multiple items, some items may be dispatched separately. You will only pay one delivery charge. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.


Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after the estimated delivery period, please contact us and we will investigate for you. Check first that you haven’t been left a card from the carrier.


What happens if my parcel gets lost? 

Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms. If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.


Do you deliver to PO BOX addresses?

No, unfortunately we are unable to deliver to PO boxes.


If I have sent something back to be exchanged how will the replacement be delivered to me?

Typically, your exchange will be sent on a standard delivery servcie. We reserve the right to use an alternative delivery method when it makes sense to us.

If you require your exchange item urgently, we recommend you place a new order for the item you need and return the original item for a refund instead. Please note, delivery charges are not refundable. 

UK customers can pay for an exchange to be sent on an Express Delivery service, for £4.95 for next day (Monday - Friday) or £12.00 for Saturday or Sunday delivery. This needs to be paid in advance of your exchange being sent. Please contact us to arrange. 


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