United Kingdom:

Standard UK delivery is typically via Royal Mail and is typically delivered within 2-4 working days. However, this is not a guaranteed service and Royal Mail allows up to 21 working days before parcels will be classed as lost. If you're ordering for Christmas or time sensitive occasions we strongly recommend you use either Express delivery, which is sent via DPD or DPD Click and Collect where your parcel will be delivered to a local shop for you to collect at your convenience. 

Express delivery is typically via DPD courier (Othe carriers may be used for off-shore and Highlands areas, or where it makes sense to use a different carrier). Express delivery is usually next working day (a few areas are 2 day delivery) - Monday - Friday. We also offer a weekend delivery service so you can have your parcel delivered on Saturday or Sunday if you prefer. 

If you're not home when deliveries arrive or want peace of mind that your parcel will be received and kept safe for you, we recommend you use our click and collect (DPD Pick up shop) service. Delivery to a local shop of your choice via DPD courier. You can then collect the parcel when convenient for you to do so. 

Please see below for notes and info on each delivery service and/or read our general delivery information here.

 

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International:

Please see our checkout pages for up to date information on international delivery. We highly recommend if you're ordering for Christmas gifts or time sensitive occasions that you use courier/express delivery options wherever possible as the standard delivery systems (which are typically postal delivery systems) get very busy and backlogged from around mid November through to January adding to delivery time. 

Delivery times are approximate only & not guaranteed - please order as early as possible to avoid disappointment. 

To ensure there are no delays to your order being dispatched and/or delivered: 

• Ensure you have the correct flag showing at the top of our website. This should be the flag of your delivery destination country. If it's not showing the right flag, click/tap on the flag icon and choose the correct country.  
• Payments need to be cleared before we can send. Please keep this in mind when choosing how to pay. 
• Please ensure you enter your FULL and CORRECT delivery address on the checkout as we cannot alter any details once the order has been processed and dispatched. 
• Customs duties, local taxes and/or clearence charges may be levied on export parcels. These charges and any additional charges must be borne by the recipient - HOWEVER! We are still covering : 
  • ALL customs charges for EU countries 
  • ALL customs charges for USA customers
  • ALL GST charges for Australian customers
  • And other countries may have the option to prepay customs charges on our checkout (Courier services only). We recommend you do this so there is no delay to your delivery and no unexpected charges upon delivery. 
• Occasionally delays beyond our control do occur - for this reason, please order as early as you can! Our returns period for orders placed between November and 15th December has been extended. Please see here for more info. 

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Service Information: 

For general information on delivery, please see here.

* UK Standard Delivery	You must place your order with cleared payment before 23:59 GMT on Sunday 17th December. Orders placed after this time may not be despatched on the same day. Standard delivery is via Royal Mail Tracked or DPD courier. Delivery time is typically 2 - 4 working days, but this is NOT a guaranteed service. Due to recent strike actions some Royal Mail deliveries are delayed. As such we strongly recommend you use other services if you're ordering for Christmas or for time sensitive occasions. We cannot currently guarentee delivery times.  If your order is important or urgent we strongly recommend you choose an express delivery option instead. You will need to sign for the parcel on delivery.
** UK Express Delivery	UK Mainland only. You must place your order with cleared payment before 13:00 GMT on Thursday 21st December. Orders placed after this time may not be despatched on the same day. Express delivery is usually delivered by DPD courier. Please ensure you leave your mobile phone number and email address. DPD will contact you via email and/or text on the day of delivery to give you an estimated time of delivery (weather permitting). You will need to sign for the parcel on delivery. Delivery time may be anytime between 7:00am - 20:00pm.
*** UK Saturday or Sunday Delivery	UK Mainland only, postcode exclusions may apply. You must place your order with cleared payment before 13:00pm on Friday 15th December. Orders placed after this time may not be despatched on the same day. You will need to sign for the parcel upon delivery.  Delivery time may be anytime between 7:00am - 20:00pm. Saturday delivery is via DPD courier or Royal Mail. Sunday delivery is via DPD courier, postcode exclusions apply, UK Mainland only.
BFPO Delivery	Last order date is before 23:59 GMT on Sunday 26th November 2023 for Operational HM Forces addresses and before 23:59 GMT on Sunday 3rd December 2023 for Static HM Forces addresses.  Normal BFPO delivery restrictions apply. Orders placed after this time may not be despatched on the last postage date . BFPO orders are sent via standard Royal Mail services. Delivery times depend upon destination. Please order early to avoid disappointment. Express delivery options are not available for BFPO deliveries.

 

 

Notes:

We will endevour to deliver your order in time for Christmas. However, occasionally there may be problems and circumstances which are beyond our control. We will contact you as soon as we are aware of any problems. Please leave a telephone number with your order so we can contact you quickly.

UK Express orders sent via DPD - Please leave a mobile telephone number if possible. Our courier will text you to let you know when to expect your parcel, and also if there are any problems due to adverse weather or other issues. DPD will also give you a 1 hour delivery ETA so you don't have to wait in all day! You can also manage and track your delivery via the DPD app. 

Please bear in mind, the postal systems and couriers will be extremely busy during the Christmas period. The above dates are the recommended postage dates from our UK carriers Royal Mail and DPD. We cannot guarantee any item will arrive in time for Christmas, but we do despatch all orders usually within 24 hours of cleared payment (Working days, Monday - Friday), and we will endevour to get your items to you in time for Christmas.

If there are extreme weather conditions such as snow or wide spread ice, this will effect some deliveries. Please continue to check this page for our latest delivery information and advice. Unfortunatley we regret we cannot resend orders or items if your parcel is delayed due to adverse weather. Avoid disappontment by ordering as early as you can. 

All orders will be subect to stock levels permitting. For multiple purchases, every available item will be sent as soon as possible with any back ordered stock to follow. We will contact you via email if any items are out of stock and cannot be backordered.

[Page last updated: 16th Nov 2023]