atom retro clothing
atom retro clothing
Tracking  |   Register  |  Login Find us on facebook Follow us on twitter Follow our social feed Find us on Google Plus Find us on pinterest
 
MEN AND WOMENS RETRO MOD AND INDIE CLOTHING 0 items | $0.00
Welcome to Atom Retro. The UK's biggest Retro, Mod and Indie Clothing collections online View basket | Checkout
Get Football Fever with our latest footie collection here! Change currency: £ | | $


Mens
New items
Mens Jackets
BARACUTA Harringtons
Mens Footwear - Mens Shoes
Mens Footwear - Mens Trainers
Mens Sixties Mod Polos
Mens Sixties Shirts
Mens Smart Retro Shirts
Suited and Booted
Mens Retro Knitwear
Mens Jeans & Cords
Mens T-Shirts
Indie Track Tops & Hoodies
Sale items

Womens
New items
Retro Dresses
Womens Tops
Womens T-Shirts
Womens Retro Knitwear
Womens Jackets
Womens Jeans & Cords
Retro & Mod Skirts
Womens Shoes
Retro Beach Wear
Sale items

Accessories
Hats and Caps
Mens Retro Watches
Mens Pocket Squares
Umbrellas
In the Bag
Patches 'n' Pins
All Mens Accessories
Mens Belts and Buckles
Mens Bow Ties
Braces
Mens Cravats
Mens Cufflinks
Mens Gloves
Mens Scarves
Mens Socks
Sunglasses
Mens Ties
Mens Underwear
Mens Wallets
Wristbands
All Womens Accessories
Womens Belts and Buckles
Womens Gloves
Jewellery
Womens Scarves
Womens Socks
Womens Wallets and Purses
Sale items

Gifts
Retro Gifts for Him
Retro Gifts for Her
Retro Gifts
Atom Retro Gift Vouchers

Brands A-Z

Sign up for our newsletter!

Atom Retro Returns Policy

1. Our Returns Policy

2. How to return/exchange an Item - UK Customers

3. How to return an item - Non-UK Customers

4. I have received a faulty item or an incorrect item

5. Additional notes

 

 - - - - - - - -

 

Returns Policy:

We hope you will love your Atom Retro order, however, if you're not happy - you can return items to us for any reason. Self-customised clothing, socks and underwear, Final Sale (indicated with a + symbol) and Magazines, CDs, peroidicals or books are an exception to this unless faulty.

In addition to the Distance Selling Regulations, you can return any item for a refund, or you can exchange it for a different size or colour within 28 days of receiving your original order.

We will refund the price you purchased your item at. This includes sale items.

Please note that in the interests of hygiene, items marked with a '+' next to the product name cannot be returned, unless they are faulty (this will normally be items like underwear, socks etc.)

Please ensure that swimwear and similar items are tried on over your own underwear. When trying on any clothing please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Items must be returned in the condition in which you received them, unworn/unused, not marked or dirtied and with the original tags, etc attached. Goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it's packaged well and can't get damaged on the way back to us!

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

You can cancel your order if you change your mind, however if your order has already been processed and despatched, you will need to return the goods to us before we can cancel/refund your order.

Please keep a note of your RAN and quote this if you need to contact us again about your return. 

Please read our Additional Notes for more about returns.

***We CANNOT accept the return of ANY item, for any reason, once it has been worn and/or washed and/or dry cleaned***

 

- - - - - - - -

 

How to Return or Exchange an item - UK Customers:

All UK customer returns are now free so you can shop with confidence! You should have a free postage label on the bottom of your invoice which comes with your order with instructions on how to use it (also below). You will still need a returns authorisation number - this is so we can keep track of your return and where it is in our systems once we have received it back.

To Return:

1. Log into your order history on your MyAtomRetro account OR if you checked out as 'guest', log into your order tracking here.

2. Click the 'Return Items' link next to the order you wish to return

3. Follow the steps to obtain your return authorisation number

4. Fill in the box on your invoice with your returns number and enclose this slip with your return

5. Affix the returns label (found on your invoice) to the front of your parcel and take it to the post office

6. Remember to get a proof of postage receipt from the post office and keep this safe - the post office should also give you a tracking number for your returning parcel.

And that's it! As easy as that!

 

If you have any problems/questions, or have lost your returns label, please contact us at returns@atomretro.com for help.

Please allow 2 working days for your return parcel to be delivered back to us and then another 2 - 5 working days for your return to be processed by our returns department.

Free returns applies to your FIRST return/exchange only. If you subsequently return more items and/or return any exchanges you will be responsible for the cost of returning those items to us.

Please note, to take advantage of our free returns you must use our returns label. We cannot refund your return costs if you return them us via another service or carrier. (If you choose to do that, it will be at your own cost).

When you have recieved your RAN, simply return the item or items to us in their original condition*, unused/unworn and with all tags, etc attached, within 28 days of receipt.

All exchanges will be sent via our standard delivery method regardless of what delivery method was used on your orginal order. However, you can pay for Express Delivery for your exchange if you want it to arrive quicker. (Express exchanges are £4.95 for a next day service, UK Mainland only and need to be arranged in advance. Please contact us about this before returning your item(s))

We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size, colour or item if preferred. Some products are non-returnable; these are clearly marked with a '+' next to the product name.

For UK customers we currently offer free standard delivery on orders over £75.00. If items are returned and your order value works out to be less than £75.00 a standard delivery charge will be deducted from the refund (currently £3.50). For more info and full Terms and Conditions of our free delivery offer, please see here.

 

 - - - - - - - -

 

How to Return or Exchange an item - Non-UK Customers:

To Obtain a Returns Numer:

1. Log into your order history on your MyAtomRetro account OR if you checked out as 'guest', log into your order tracking here.

2. Click the 'Return Items' link next to the order you wish to return

3. Follow the steps to obtain your return authorisation number

4. Fill in the box on your invoice with your returns number and enclose this slip with your return

5. Affix the returns label (found on your invoice) to the front of your parcel and send it back to us. You will need to pay for the postage to return an item.


You are responsible for the cost of return items to us. You are also responsible for the goods until we receive them back, so for your own protection we recommend you use a postal service which is tracked and/or covers you for the cost of the goods in case it is lost in the post.

If you have received a faulty or incorrect item please contact us before returning and wait for our reply. We will then advise on how to proceed with the return.

Non-EU Countries: Where you have to fill in customs information, please ensure you declare your return as 'RETURNED GOOD FOR REFUND/EXCHANGE' and mark the parcel as either 'Returned goods' or 'other' as available. (Do not mark it as 'sale'). If you do not declare this on your returning parcel it may be delayed in UK customs or may be rejected and returned to you. We are unable to pay any customs fees which are levied on parcels which are declared incorrectly and it will be returned to you without being delivered. (Eg. a parcel which is declared incorrectly is any which is declared as anything other than a return (ie. sale, etc) or any where the value of the goods has been declared artificially high (ie. if you declare a £20 item as worth £100 etc). If the goods which you have sent back to us are kept in customs because you have not declared the parcel correctly, we will not have received them. Because it is your responsibility to declare the goods correctly and accurately, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

If you have any problems/questions please contact us at returns@atomretro.com for help.

Please allow 2 - 5 working days for your return to be processed by our returns department once we have received it back.

When you have recieved your RAN, simply return the item or items to us in their original condition*, unused/unworn and with all tags, etc attached, within 28 days of receipt. Please include your completed Returns Form (this will be sent to you via email along with your RAN).

All exchanges will be sent via our standard delivery method. If you need items quickly, we recommend you return your original item for a refund and place a new order for the replacement size/item, so this can be sent straight away. Please note, delivery charges would not be refundable.

We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size, colour or item if preferred. Some products are non-returnable; these are clearly marked with a '+' next to the product name on your invoice (this usually covers items like underwear, etc which cannot be returned for hygiene reasons).

 

 - - - - - - - -

 

I've received a Faulty Item or I have received the wrong item:

Faulty Items:

Please check the items you have ordered for any faults when you recieve them. If the item you received is faulty, you can report this and arrange the return by following our normal returns procedure (see above). You may be asked to wait for our reply before returning or you may just need to post it back to us. Alternatively contact customer service at returns@atomretro.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. An item is considered faulty where a manufacturning error or mistake is present. Items which have been damaged as a result of wear and tear or mis-use are not considered to be faulty. This includes accidental damage such as rips, tears, scuffs etc. Items which have been improperly cared for or washed incorrectly will not be considered faulty. 

Incorrect Item:

If you have received an incorrect item, you can report this and arrange the return by following our normal returns procedure (see above). You may be asked to wait for our reply before returning or you may just need to post it back to us. Alternatively contact customer service at returns@atomretro.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us.

Any problems/questions? Please contact us, prior to return, at returns@atomretro.com. We will then advise on how to proceed with the return.

 

 - - - - - - - -

 

Additional Notes:

All Refunds and/or exchanges will be at our descretion.

All items must be returned in the condition in which you received them, with all tags attached and packaging intact, etc. Items must not have been worn and must not have been tainted by any odour, ie. smoke, perfume, aftershave, deodorant etc. Shoes with damage, marks or scratches to soles or upper will be considered as worn and will not be accepted. Shoes must be returned in their original unmarked box. Please do not use the shoebox as outer packaging, but wrap this in something else to return. Defaced/spoilt shoe boxes will not be considered to be in an acceptable condition.

Discount codes & vouchers: If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

UK Free Delivery Offer: If you enjoy our free UK delivery offer but then return items which means your order value works out to be less than £75.00 a standard delivery charge will be deducted from the refund (currently £3.50). For more info and full Terms and Conditions of our free delivery offer, please see here.

Credit notes are considered refunds, and so the credit note will be for the price paid for the returned items only and not any delivery charges.

Unauthorised Returns: Unauthorised Returned items will not be accepted and/or processed. Please ensure you obtain a Returns Authorisation Number (RAN) before you return any items to avoid problems and delays. Please note, we cannot process your return without your returns number. Don't forget to enclose this with your return parcel!

Non-EU International Returns:  Items being returned from countries outside of the EU will have to fill in a customs form. It is your responsibility that you declare the goods you are returning accurately and correctly. You MUST declare the returning goods as 'Returning goods for refund/exchange'. If you do not declare this on your returning parcel it may be delayed in UK customs or may be returned to you. We are unable to pay any customs fees which are levied on parcels which are declared incorrectly and it will be returned to you without being delivered. (Eg. a parcel which is declared incorrectly is any which is declared as anything other than a return (ie. sale, etc) or any where the value of the goods has been declared artificially high (ie. if you declare a £20 item as worth £100 etc). If the goods which you have sent back to us are kept in customs because you have not declared the parcel correctly, we will not have received them. Because it is your responsibility to declare the goods correctly and accurately, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Packaging: In the case of items where packaging is considered part of the product - ie. Shoeboxs, Shoe bags, presentation boxes, gift boxes etc we will not accept your return if this is missing, spoilt or defaced. ie. If your shoes are delivered in a shoebox, you need to return the original shoebox with your shoes in a saleable condition.

Shoes and Footwear: All footwear must be returned in the original shoebox. The shoebox must not be damaged or written on. Footwear returned without a shoebox will not be considered in its original condition and will not be eligible for refund or exchange.

Self-Customised Clothing: Clothing printed with your own images and designs cannot be returned for refunds or exchanges, unless the item is faulty. In this case, our usual returns and exchanges policy applies. We cannot exchange or refund items bought in error, wrong size, etc.

Final Sale items cannot be returned, unless faulty. In this case our usual returns policy applies.

Uncollected/Refused Orders: If your order is refused on delivery or uncollected and subsequently returned to us, we will only resend at our descretion. Postage may have to be repaid for uncollected and/or refused orders. Orders which are subsequently refunded because they are refused/not collected may be subject to a restocking fee and/or couriers fees. If your order was despatched via courier and was refused or not collected and you have not responded to our couriers calling cards and/or emails, etc there will be additional couriers fees which will be applied to your refund.

Late Returns: You have 28 days from the day of reciept to return your item along with your return authorisation number and form. Items recieved outside of this time frame will not be eligible for refund. Refunds and/or exchanges will be at our descretion.

Full Refund: a full refund constitutes the price paid for a certain item(s). The Delivery service charge is not refundable.

We do not accept returns in person. As we are not a shop (online only) there are no facilities for members of the public to visit and/or drop off returns.

Refunds and exchanges usually take only a few days to process but please allow up to 28 working days. Refunds will be made via your original method of payment.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Also, while the items are in your possession they are your responsibility. Please keep them away from odours which may taint the items, such as smoke and tobacco or food. Please also ensure they are stored carefully while in your possession so that they are not stained or damaged by pet hair, etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

This returns policy does not affect your statutory rights.

Further information: Atom Retro Sales Terms and Conditions


Need Help?