MEN'S AND WOMEN'S RETRO & MOD CLOTHING - PRETTY GREEN, ELLESSE, LYLE & SCOTT

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Delivery Information

Free Delivery at Atom Retro

Last Order Dates for Christmas

UK Delivery Services & Info

EU Delivery Services & Info

ROW Delivery Services & Info

Free Delivery T&C's

Delivery & Customs FAQ 

Christmas Delivery Information

UK Order Tracking International Order Tracking

UK Delivery Services & Info

Free UK Delivery at Atom Retro

UK STANDARD DELIVERY:

  • Typically within 2 - 4 working days, but please allow up to 15 working days.

  • Free for orders over £75.00 or £3.50 for orders under £75.00 (Terms & Conditions apply, see below)

  • Fully tracked and signed for

  • Delivery via Royal Mail Tracked or Next Day courier. 

  •  

UK EXPRESS DELIVERY:

  • Next Working day to most UK addresses for £4.95

  • Delivered Monday - Friday (excluding national/bank holidays).

  • 1 hour estimated delivery window emailed/texted to you on day of delivery*§

  • Options to change delivery date, leave at pick up shop or leave with neighbour*§

  • Fully tracked and signed for

  • Delivery via Next Day carrier §

  •  

* Delivery to off-shore and highlands postcodes will be via Royal Mail and won't have these delivery features available. 
§ Most orders will be sent with DPD courier. Occasionally, when and where it is not possible to send with DPD, your order will be sent on an express Next Day delivery service with another carrier. In these instances, some delivery features may not be available. Please check with us before hand if you're unsure. 

 

UK SATURDAY & SUNDAY DELIVERY:

  • Choose your delivery day from Saturday or Sunday for £12.00

  • Orders must be placed before 3pm on the preceeding Friday

  • Postcode exclusions apply to Sunday delivery (see checkout page for info)

  • Fully tracked and signed for

  • Delivery via DPD courier or Royal Mail Special Delivery (for offshore/highlands, Saturday only) 

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  • Track Your Order

 


EU Delivery Services & Info

Free Europe Delivery at Atom Retro

EUROPE STANDARD DELIVERY: 

  • Free standard delivery on orders over €95.00 to: France, Germany, Ireland, Italy, Netherlands & Spain,

  • - Or €5.00 for orders under €95.00

  • Free standard delivery on orders over 950 SEK to Sweden

  • - Or 90 SEK for orders under 950 SEK

  • Free standard European delivery on orders over £85.00 GBP to all other European countries. 

  • Delivery via postal services or standard services. 

  • Typically delivered within 2 - 15 working days from despatch, depending on destination. 

  • Fully tracked.

  •  

EUROPE EXPRESS DELIVERY: 

  • Free Express delivery on orders over €170.00 to: France, Germany, Ireland, Italy, Netherlands & Spain,

  • - Or €10.00 for orders under €170.00

  • Free Express delivery on orders over 1700 SEK to Sweden

  • - Or 112 SEK for orders under 1700 SEK

  • Free Express European delivery on orders over £150.00 GBP to all other European countries. 

  • Delivery via expedited courier services

  • Typically delivered within 3 working days, to most destinations (Delivery time will be quoted on checkout). 

  • Fully tracked and signed for. 

  •  

  • Track Your Order

 

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Atom Retro products to over 100 destinations worldwide! When you buy your Atom Retro products from Global-e, you will see that your payment method is charged by **Global-e// Atom Retro**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom 

 


Rest of World Delivery Services & Info

Free International Delivery at Atom Retro

REST OF WORLD STANDARD DELIVERY: 

  • Free standard delivery on orders over: 

    • Australia

      $135.00 AUD

      Canada

      $140.00 CAD

      USA

      $105.00 USD

      Other Destinations

      £85.00 GBP

  • Delivery via postal services or standard services. 

  • Typically delivered within 5 - 20 working days from despatch, depending on destination. 

  • Fully tracked.

  •  

EXPRESS DELIVERY: 

  • Free Express delivery on orders over: 

    • Australia

      $400.00 AUD

      Canada

      $140.00 CAD

      USA

      $250.00 USD

      Other Destinations

      £250.00 GBP

  • Express Delivery from $12.00 USD, $16.00 CAD & $16.00 AUD (Please see checkout for quotes to other destinations)

  • Available worldwide to over 100 countries. 

  • Delivery via expedited courier services

  • Typically delivered within 3 - 4 working days, to most destinations (Delivery time will be quoted on checkout). 

  • Fully tracked and signed for. 

  • Option to pre-pay customs duties and taxes where applicable so there are no unexpected charges on delivery. (This is optional. You don't have to pre-pay). 

  •  

  • Track Your Order

 

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Atom Retro products to over 100 destinations worldwide! When you buy your Atom Retro products from Global-e, you will see that your payment method is charged by **Global-e// Atom Retro**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom 

DELIVERY TO CANADA: 

Due to severe delays in the Candian postal delivery service experienced earlier this year, we're currently only offering express delivery services for Canadian customers. To compensate for this we have dropped both the express delivery charge to $16.00 CAD and the minimum spend for free express delivery to Canada to $140.00 CAD. We continue to monitor Canadian postal delivery and once the delays have been resolved we will resume offering standard postal delivery to Canada. However, we anticipate that this will not happen until after Christmas 2017. [Last updated: 9 Nov 2017]

 


Free Delivery offer T&C's

  • Minimum spend applies 
  • Your order must be to the value of the minimum spend or more (excluding delivery charges) to qualify.
  • If items are returned and your order value works out to be less than the required minimum spend, a standard delivery charge will be deducted from the refund.
  • This offer is subject to change or cancellation without prior notice.

 


Delivery & Customs FAQ's:

 

Can I collect my order from your shop in Malton, North Yorkshire? 

Yes. Please email us before you place your order to arrange this. 


Can I collect my order from your warehouse? 

No, sorry, we do not have any facilities for customers to do this.


Do you deliver to my country? 

We deliver to all countries, worldwide. 


How long does delivery take? 

Please see above for delivery services info or email us if you have any questions. 


How do I know when my order has been despatched? 

You will recieve an email from us when your order has been despatched. You may also receive an email with delivery info and tracking from our carrier (this may not be available in all countries and may depend on local postal service facilities). 


Can I track my order? 

All parcels are sent tracked. DPD and Royal Mail UK orders should receive an email from our carrier with delivery and tracking info too. For international customers, DHL will send you tracking info for all express delivery orders. 

UK Order Tracking

International Order Tracking


Can I have my order delivered to an address away from my billing address? 

Yes, you will have the option to enter a different delivery address on the checkout. For fraud prevention reasons, we may need to contact you to verify your identity before sending your order to a delivery address which isn't your registered billing address. The address you enter as the billing address should be your full and correct registered card address, otherwise your payment may be declined. 


Can I change my delivery address after I have placed my order? 

Maybe. Please contact us immediately if you need to change your delivery address. If your order has already been despatched and left our warehouse, we might not be able to alter your delivery address. If this is the case, we will need to wait for the parcel to be returned to us and resent at your expense. If the parcel is delivered, we cannot retreive it. It is your responsibility to ensure we have the full and correct delivery details before we despatch your order. Please note, in the case of international parcels which are returned to us undelivered, these will be refunded. 


Why have I been asked for additional identification or information?

We occasionally carry out random security checks on orders. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.


Can someone else sign for my delivery?

Yes they can. We accept no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.


Will I have to pay customs and import charges?

All non-EU destination orders may be subject to customs charges. Any customs or import duties are levied once the package reaches its destination country. These charges and any additional charges for customs clearance must be borne by the recipient. We have no control over these charges. Customs policies vary widely from country to country; please contact your local customs office for further information. For some countries, our checkout now offers the option to pre-pay your customs charge to avoid delays or unexpected charges upon delivery when you select the express delivery option. This is optional, you can chose not to pre-pay customs charges if you prefer. 

Please note that delays can occur in customs and these delays are beyond our control.

If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.


I have been contacted for further information for by country customs department?

Each country will have their own goods import procedures and these can vary across countries. If you have an order stuck in customs, please contact our international team on international@atomretro.com, quoting your order number and we will help you resolve the matter as fast as possible.

 

I've missed my delivery. What can I do? 

UK Customers: 

If you miss your delivery, you will be left a calling card by our carrier with instructions on how to collect your parcel or rearrange delivery. Please try to collect or rearrange delivery for your parcel as soon as possible as our carrier won't be able to hold your item for very long. Orders sent with DPD will also have the option to have parcels delivered to DPD pick-up shops or for it to be left with a neighbour or in a safe place (where facilities exist). If you request items are left in a safe place or with a neighbour, this is at your own risk.  

Please contact us if you have any questions or need any help. 

International Customers: 

Delivery procedures for both courier and postal services may differ from country to country. Please contact your local post office for more information on how to collect or rearrange delivery of your parcel, or contact our international team on international@atomretro.com if you need any help.

It is your responsibility to collect or rearrange delivery of missed deliveries and your responsibility to familiarise yourself with how your national post service conducts delivery of parcels. Post offices and carriers do not tend to hold parcels for very long, so if you fail to collect the parcel it will be returned to us. We're unable to send international parcels if they're returned undelivered. 


Why has my order been sent in multpile parcels? 

If your order is made up of multiple items, some items may be dispatched separately. You will only pay one delivery charge. Please note that your entire order should be delivered within the same delivery period, however each parcel may arrive at a different time.


Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after the estimated delivery period, please contact our international team on international@atomretro.com and we will investigate for you. Check first that you haven’t been left a card from the carrier.

If you're a UK parcel and your parcel has not arrived in the estimated delivery time (one working day for express deliveries or 2 - 4 working days for standard deliveries) please contact us at info@atomretro.com. 


What happens if my parcel gets lost? 

Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms. If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.


Do you deliver to PO BOX addresses?

No, unfortunately we are unable to deliver to PO boxes.


If I have sent something back to be exchanged how will the replacement be delivered to me?

Typically, your exchange will be sent on a standard delivery service. We reserve the right to use an alternative delivery method when it makes sense to us.

If you require your exchange item urgently, we recommend you place a new order for the item you need and return the original item for a refund instead. Please note, delivery charges are not refundable. 

UK customers can pay for an exchange to be sent on an Express Delivery service, for £4.95 for next day (Monday - Friday) or £12.00 for Saturday or Sunday delivery. This needs to be paid in advance of your exchange being sent. Please contact us to arrange. 

We are unable to offer exchanges on international orders. International customers should return the unwanted item for a refund and place a new order for the size/colour/style required. 

[This page was last updated: 9 Nov 2017]


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