Delivery Notes

• Orders placed after the cut‑off will ship the next working day where possible.
• Weather and carrier delays are outside our control; we’ll keep you updated by email.
• Click & Collect store pickup options (if available) will be shown at checkout.
• If you're ordering for Christmas presents or for time sensitive occasions, we strongly recommend you use an Express delivery service.
• UK Express delivery via DPD and Click & Collect via DPD can be managed via the DPD app, where you can track and alter aspects of your delivery.

International Delivery Notes

Please see our checkout pages for up to date information on international delivery. We highly recommend if you're ordering for Christmas gifts or time sensitive occasions that you use courier/express delivery options wherever possible as the standard delivery systems (which are typically postal delivery systems) get very busy and backlogged from around mid November through to January, adding to delivery time. 

Delivery times are approximate only & not guaranteed - please order as early as possible to avoid disappointment. 

To ensure there are no delays to your order being dispatched and/or delivered: 

• Ensure you have the correct flag showing at the top of our website (desktop) or under the menu (mobile). This should be the flag of your delivery destination country. If it's not showing the right flag, click/tap on the flag icon and choose the correct country. .
• Payment need to be cleared before we can send. Please keep this in mind when choosing how to pay. 
• Please ensure you enter your FULL and CORRECT delivery address on the checkout as we cannot alter any details once the order has been processed and dispatched. Please also include a contact telephone number. 
• Customs duties, local taxes and/or clearence charges may be levied on export parcels. These charges and any additional charges must be borne by the recipient. Our checkout has the option of pre-payment of duties and taxes when using an Express delivery service (depending on destination). This is optional (except for USA customers) but will ensure you won't have any unexpected charges on delivery.
• Occasionally delays beyond our control do occur - for this reason, please order as early as you can!

USA Delivery Notes

There has been very big changes made to USA customs and international delivery this year. Our checkout is designed to make the process of ordering from the UK as smooth as possible. All items which are imported into the USA are now subject to custom duties, taxes and clearance fees (tariffs). These charges also now have to be paid at the time of ordering. The charge is based on the country of origin of the items you're ordering (where it was made). Our checkout will automatically work out the charges for you.

Due to these changes the delivery time to the USA is now longer and will probably be longer still over the busy Christmas period - please order as early as possible.

Please refer back to this page for more info or if anything changes.

Delivery times are approximate only & not guaranteed - please order as early as possible to avoid disappointment. 

Extended Christmas Returns

Items purchased from 1 November are eligible for return or exchange until 16th January 2026. See our Christmas returns policy.