Our Returns Policy:
For orders placed between 1st November - 16th December 2025, we have extended our returns period to Friday 16th January 2026. See here for our full Christmas Returns info or see below for how to return items.
We hope you will love your Atom Retro order, however, if you're not completely satisfied, you can return your order to us.
In addition to the Distance Selling Regulations, you can return any item, for any reason, within 30 days of receiving your original order.
Items which cannot be returned are indicated with a + symbol in the product name. In the interests of hygiene, tights and socks, underwear, earrings, some swimwear and some other items cannot be returned unless they are faulty. Self-customised clothing, magazines, or books also cannot be returned unless faulty.
Items must be returned in the condition in which you received them, unworn/unused, not marked or dirtied, and with the original tags and labels attached. We CANNOT accept the return of ANY item once it has been worn, used, and/or washed or dry cleaned.
Items will be rejected if there is evidence items have been worn (other than for trying on for fit), used, dirtied or marked, or washed.
Please ensure that swimwear and similar items are tried on over your own underwear. When trying on clothing please ensure make up or any other item/cosmetic which may leave a mark or odour do not come into contact with the garment. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
Footwear must be returned with the original shoebox. Please take care when trying on footwear to not mark the soles. We recommend trying on on a carpeted surface and never trying on outside or on rough, hard floors.
Any presentation boxes, gift boxes or additional items such as pin badges must also be included.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
The goods are your responsibility until they reach our warehouse.
You may cancel your order if you change your mind, however if your order has already been processed and despatched, you will need to return the goods to us before we can cancel and issue a refund for your order.
Exchanges:
We currently offer one free exchange per order for UK customers. You can exchange for a different size or colour in the same item. Unfortunately we're unable to exchange items for a different item or style. In this case, please return the unwanted item for a refund and place a new order for the item you would like.
Please indicate on your returns request what size/colour you would like to exchange for, or enclose a note with the return of the original item.
Exchanges are sent via standard delivery methods only. Orders where the original delivery address was a pick-up shop (Click & Collect) - exchanges will be sent to the billing address or account address.
It takes around 2-3 working days for exchanges to be processed and despatched back to you, plus delivery time. If you require an exchange urgently, we recommend you place a new order for the item/size required and return the original for a refund instead.
If you exchange an item and wish to return it again, you will be responsible for the cost of this. We are unable to offer subsequent exchanges. Exchange items must be returned unworn, with tags attached, and meet the criteria in our returns policy.
Unfortunately we're unable to offer international exchanges.
Faulty, Damaged or Incorrect Item received:
Please accept our sincere apologies if you have received a faulty, damaged or incorrect item.
Please contact us and provide the details for us to help you. Please be aware we will ask for images of the faulty or damaged item to help speed up the resolution.
For incorrect items please give the style name/code details and/or a photo of the item you have received, and we will arrange for the return of the incorrect item and dispatch of the correct item. We shall have no responsibility to you if you do not notify us of a problem within 7 days of delivery.
How to Return Items - UK Customers:
Returns are FREE for UK customers, so you can shop with confidence!
UK customers can return items for free using our tracked returns service with Royal Mail. Visit the Royal Mail Returns Portal and follow the instructions to obtain your label/QR code.
You can either download and fix the return label to your parcel, or if you prefer or you don't have a printer, show the QR code on your phone/device at any post office and they will print the label for you.
Please drop off your return at any post office. You can also choose to have the return collected. You will be given a receipt for the return parcel. Please keep this safe until you have received your refund or exchange.
If you need help with the return label, please contact us.
We offer a free tracked returns service via Royal Mail. If you choose to use your own carrier or a different delivery service, this will be at your own cost.
Please ensure you pack your returns securely and that they are adequately packaged - please be aware that we cannot be held responsible for any damage that may happen in transit due to your inadequate packaging.
How to Return Items - Non-UK Customers:
If your order was delivered outside the UK, you need to return the item to us at your own expense.
Please log in to our International Returns Portal using your GE order number and e-mail address and follow the instructions.
USA returns - we currently offer an optional returns service with DHL for a small change. This charge will be deducted from your refund. This is an optional service and you can use your own method of postage if you prefer.
IMPORTANT: For customs purposes, you must declare the goods as 'UK Returned Goods - No Commercial Value' and mark the value as £0.00. If this isn't done or the items are declared incorrectly, a customs charge or duty maybe levied on the parcel. We're unable to pay these charges and we will be unable to accept the delivery. The parcel will then be returned to you. Or alternatively the cost of the customs charge and clearance will be deducted from your refund amount.
We will refund your returned goods within 30 days of receipt. We will refund using the same method originally used by you to pay for your purchase.
The goods are your responsibility until they reach our warehouse. We recommend using a postal service that insures you for the value of the goods you are returning.
Refunds:
Refunds and exchanges usually take only a few days to process but please allow up to 30 working days. Refunds will be made via your original method of payment only. You will be notified via email once your refund has been issued. Depending on which payment method you used, it may take up to 5 working days for the refund to show on your bank/card statement.
Discount codes & vouchers:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
UK Free Delivery Offer:
If you enjoy our free UK delivery offer but then return items which means your order value works out to be less than the minimum spend required for free delivery, then a standard delivery charge will be deducted from the refund.
Credit notes:
Credit notes are considered refunds, and so the credit note will be for the price paid for the returned items only and not any delivery charges. A credit note will be issued at our discretion. Credit notes are issued in GB Pounds Sterling only. Credit notes will be valid for 12 months only from the date of issue.
Uncollected/Refused Orders:
If your order is refused or uncollected and is subsequently returned to us, we will only resend at our discretion.
Orders which are subsequently refunded because they are refused/not collected may be subject to a restocking fee and/or carriers fees. Refunds will be as per our normal returns policy and process.
International orders which are returned undelivered will be refunded as per our normal returns/refund policy.
Late Returns:
You have 30 days from the day of receipt to return your item. Items received outside of this time frame will not be eligible for refund or exchange.
Shop Returns:
We do not accept returns in person to our warehouse. However, you may return items ordered online to our shop in Malton, North Yorkshire.
If you return an online order to our shop, this will have to be processed by our warehouse. Please allow additional time for this to be done. The Atom Retro Malton shop is unable to process exchanges or refunds for items ordered online/over the phone.
Items purchased in the shop must be returned to the shop in person for exchange or refund. You will need to keep your sale receipt. We cannot accept the return or exchange of any item purchased in the shop unless it is accompanied by the receipt.
This returns policy does not affect your statutory rights.
Further information: Atom Retro Sales Terms and Conditions.
[This page was last updated: 30 October 2025]