UK ORDER TRACKING:

Your order despatch confirmation should contain your tracking number.

You will receive communication from the carrier updating you on the parcels progress. For further tracking you can visit the carriers website/app and enter your tracking number, or contact us if there are any issues or if you have any questions.

INTERNATIONAL ORDER TRACKING:

Global-e is our shipping partner for International orders. You will receive communication from Global-e that includes your tracking number upon the despatch of your order from their facility or from DHL if your order is picked up directly by DHL from our hub. You can also track your order at any time online here: International order tracking. Log in with your GE order number and email address. 

 

RETURNS:

UK customers can return items for free using our pre-paid service with Royal Mail. Visit the Royal Mail Returns Portal and follow the instructions to obtain your label/QR code. You can also choose to have the return collected.

International customers: Please log in to our International Returns Portal using your GE order number and e-mail address and follow the instructions.  We do not offer free International Returns.